I’m an operations-minded relationship builder with 20+ years of experience helping teams and organizations run more effectively. Across public, private, and resort environments—and now in SaaS client success—I’ve built a career around solving problems, improving processes, and strengthening relationships that drive measurable results. What motivates me most is helping people and businesses operate at their best. Whether I’m managing a portfolio of 120+ clients, leading a team, coaching, or navigating technical challenges, I focus on clarity, communication, and consistent execution. I’m known for being the person who can quickly understand a business, identify opportunities, and guide teams toward solutions that support growth. My background includes leading high-performing centers, driving YOY revenue gains, managing budgets, negotiating contracts, and enhancing customer retention. Alongside this is a strong foundation in business strategy through my Executive MBA, giving me a balanced perspective between day-to-day operations and long-term organizational goals. Today, I’m looking for opportunities where I can blend customer experience, operations, and strategic problem-solving—helping teams improve performance, build stronger systems, and deliver meaningful impact. If you’re building something that values leadership, service, and operational excellence, I’d love to connect.