RESUME

Teesnap - Client Success Rep                                       Sep 2022 - Present

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• Manage all aspects of clients relationship with Teesnap.

• • Understand all aspects of clients business to effectively advise on the application of Teesnap's features.
  • Partner with clients to identify opportunities that could improve their business results.
  • Pay attention to clients details, concerns, and submit feedback to influence software product changes.
  • Provide client training and education on company product and service.
  • Complete contract negotiations, renewals and disputes of client contracts at appropriate interval.
  • Work with revenue management to develop proposals to clients.
  • Provide technical support to client as required via email, phone, and chat.
  • Create, manage, and track client data using tools provided to showcase opportunities and wins.
  • Manage a calendar of marketing activities for multiple Teesnap clients, exhibit excellent brand awareness, and exceed expectations through relevant design.
  • Achieve target client retention through effective problem solving and quick response to issues.
  • Intervene to clients at risk and propose mitigation plans to ease concerns.
  • Develop and implement a well-planned client on-boarding process to successfully bring client onto product.
  • Become a trusted advisor for clients as their primary point of contact to ensure they are using our solutions to achieve full business value.
  • Identify and close new sales opportunities from your clients to grow our business while driving more value for the clients using our products.
  • Identify renewal risks and collaborate with the relevant internal teams to identify strategies that remediate issues and ensure a client retention.
  • Collaborate with stakeholders such as Technical Support, Sales & Operations to drive beneficial outcomes for clients.
  • Utilize various systems to track customer details, including customer health, engagements, and potential renewal / sales opportunities.• Manage all aspects of clients relationship with Teesnap. • Understand all aspects of clients business to effectively advise on the application of Teesnap's features. • Partner with clients to identify opportunities that could improve their business results. • Pay attention to clients details, concerns, and submit feedback to influence software product changes. • Provide client training and education on company product and service. • Complete contract negotiations, renewals and disputes of client contracts at appropriate interval. • Work with revenue management to develop proposals to clients. • Provide technical support to client as required via email, phone, and chat. • Create, manage, and track client data using tools provided to showcase opportunities and wins. • Manage a calendar of marketing activities for multiple Teesnap clients, exhibit excellent brand awareness, and exceed expectations through relevant design. • Achieve target client retention through effective problem solving and quick response to issues. • Intervene to clients at risk and propose mitigation plans to ease concerns. • Develop and implement a well-planned client on-boarding process to successfully bring client onto product. • Become a trusted advisor for clients as their primary point of contact to ensure they are using our solutions to achieve full business value. • Identify and close new sales opportunities from your clients to grow our business while driving more value for the clients using our products. • Identify renewal risks and collaborate with the relevant internal teams to identify strategies that remediate issues and ensure a client retention. • Collaborate with stakeholders such as Technical Support, Sales & Operations to drive beneficial outcomes for clients. • Utilize various systems to track customer details, including customer health, engagements, and potential renewal / sales opportunities.

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• • Skills: Software as a Service (SaaS) · Customer Retention · Contract Negotiation · Problem Solving · Customer Relationship Management (CRM)

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GOLFTEC, Pleasant Hill, CA                                                      2012  - 2020                                                           

Center Manager & Director of Instruction

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Utilized CRM to supervise new leads via sales process as well as implemented proper improvement programs and conducted sales negotiations with multiple customers. Introduced GOLFTEC's coaching method to interview and mentor employees. Provided suggestions to regional manager regarding employee discipline and promotion, while monitoring coaches’ performance by conducting performance appraisals and annual reviews. Participated in monthly manager meetings and delivered quarterly business updated PowerPoint presentations. Used Excel to manage budget, enhance revenue, and reduce expenses. Developed shift hours and coaching schedules as well as paid time off (PTO) program. Approved refunds and addressed client queries according to requirements. Oversaw all center opening and closing functions, as well as center maintenance activities. Used professional judgment and expertise to deliver individual lessons.

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• Obtained GOLFTEC Platinum Club Award to manage top-performing location in 2016 and 2018.

• Met key metrics, such as over 30% YOY sales growth, 75% close ratio, and 35% renewal / referral rate.

• Achieved center objectives and introduced effective team environment by arranging weekly employees’ meetings through utilization of Word, Excel, and PowerPoint.

• Ensured promotion of center via local grassroots marketing efforts, PGA section, and community involvement.

 

Additional Experience:

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Certified Personal Coach, GOLFTEC, Dallas, TX

Independent Contractor, GOLFTEC Events, Denver, CO

Assistant Golf Professional – Multiple Facilities, Deer Creek Golf Club/Blackwolf Run & Whistling Straits/King’s Crossing Country Club, Centennial, CO/ Kohler, WI/ Corpus Christi, TX

Outside Sales Associate, Goof Proof Promotions, Durango, CO

Independent Sales Contractor, Vector Corporation, Corpus Christi, TX