top of page

RESUME (click to download pdf)

Resume
Professional ​
Info​​

Results-oriented professional with rich experience executing robust sales strategies and developing successful programs to ensure operational excellence and accomplish long-term corporate goals. Proficient at mentoring and coaching skillful teams to achieve key performance metrics. Proven track record of maximizing revenue, minimizing costs, and managing budgets. Demonstrated expertise in orchestrating productive meetings, delivering recommendations, and generating promotional marketing solutions. Adept at providing best-in-class customer services for higher levels of satisfaction and retention. Excel at cultivating strong relationships with internal / external partners to drive sustainable business growth.

Skills

  • Client Relationship Management     

  • Contract Negotiation

  • Revenue Growth

  • Territory & Account Management

  • Sales Process Management

  • Customer Retention

​

  • Product Training & Education

  • Data Tracking & Reporting

  • Operations Management

  • Budget Management

  • Team Leadership

  • Problem Solving

Resume
Work​
Experience​

Teesnap | Client Success Representative | 2022 – Present

​

  • Manage a territory of 120+ client accounts, driving renewals and identifying new revenue opportunities through upsells and marketing services.

  • Conduct product training, demos, and strategic business reviews.

  • Generate referrals and expand wallet-share through consultative selling.

  • Negotiate contract renewals and pricing structures.

  • Analyze client performance data to deliver insights and improvements.

  • Collaborate with Sales, Support, Marketing and Operations teams.

  • Maintain accurate CRM (hubspot and Zendesk) documentation and forecasting.

​

GOLFTEC | Assistant Regional and Center Manager | 2010 - 2020

​

  • Utilized CRM to supervise new leads via sales process as well as implemented proper improvement programs and conducted sales negotiations with multiple customers.

  • Introduced GOLFTEC's coaching method to interview and mentor employees.

  • Provided suggestions to regional manager regarding employee discipline and promotion, while monitoring coaches’ performance by conducting performance appraisals and annual reviews.

  • Participated in monthly manager meetings and delivered quarterly business updated PowerPoint presentations.

  • Used Excel to manage budget, enhance revenue, and reduce expenses.

  • Developed shift hours and coaching schedules as well as paid time off (PTO) program.

  • Approved refunds and addressed client queries according to requirements.

  • Oversaw all center opening and closing functions, as well as center maintenance activities. Used professional judgment and expertise to deliver individual lessons.​

  • Obtained GOLFTEC Platinum Club Award to manage top-performing location in 2016 and 2018.

  • Achieved center objectives and introduced effective team environment by arranging weekly employees’ meetings through utilization of Word, Excel, and PowerPoint.

  • Ensured promotion of center via local grassroots marketing efforts, PGA section, and community involvement.

 

Additional Experience:

​

Certified Personal Coach, GOLFTEC, Dallas, TX

Independent Contractor, GOLFTEC Events, Denver, CO

Assistant Golf Professional – Multiple Facilities, Deer Creek Golf Club/Blackwolf Run & Whistling Straits/King’s Crossing Country Club, Centennial, CO/ Kohler, WI/ Corpus Christi, TX

Outside Sales Associate, Goof Proof Promotions, Durango, CO

Independent Sales Contractor, Vector Corporation, Corpus Christi, TX

Education

Saint Mary's College, Moraga, CA December 2022

  • Executive Master of Business Administration

​

Cornell University, August 2022

  • Project Management Certification

 

Fort Lewis College – Durango, CO

Bachelor of Arts – Communications - Business Administration

  • NCAA Division 2 Skyhawks Golf Team

  • Reporter for the Independent Newspaper

  • Co-Editor of Images Magazine

 

P.G.A. Golf Management Program – Port St. Lucie, FL 2014

  • Class A P.G.A. Member

  • Certified ADM Instructor

bottom of page